Help Docs
Everything you need to know about buying and navigating Paq Plus.
Getting Started
Creating your account, setting up your profile, and navigating the marketplace.
Buying
Searching listings, understanding grades, adding to cart, and placing orders.
Orders & Payments
Checkout, payment methods, order tracking, and invoices.
Getting Started
How do I create an account?
Click Sign In in the top navigation, then select Create Account. Enter your name, email, and a password. You'll receive a confirmation email — click the link to activate your account. Once confirmed, you can browse and buy.
Do I need an account to browse listings?
You can view the list of available listings in the marketplace without an account, but you'll need to sign in to view individual listing details. An account is also required to add items to your cart or place orders.
How do I set up a Company profile?
After logging in, go to Account Settings. Under the Company section, you can add your business name, address, and contact information. A company profile is optional.
How do I reset my password?
On the login page, click Forgot Password. Enter your email address and we'll send you a reset link. The link expires after 24 hours.
Buying
How do I search for packaging?
Use the search bar at the top of the marketplace to search by keyword, location, and radius. For more options, expand Advanced Search to filter by dimensions, box style, wall type, flute, or grade. You can sort results by price, quantity, minimum order, distance, or newest listings.
What is the Final Sale Disclosure (FSD)?
The FSD is a detailed technical disclosure that PAQ Plus completes for a listing and that you review and accept at checkout. It covers shipping dimensions and weight, local delivery pricing options, detailed box specifications (blank dimensions, liner and corrugation details, print colors, features like vent holes or die-cut slots), bundle and stacking details, and any additional notes. You can view the FSD on any listing page before adding to cart.
Can I buy partial quantities?
It depends on the listing. Each listing has a minimum order quantity. The available range is shown on each listing.
How does shipping work for buyers?
Shipping options and estimated costs come from each listing's FSD. Estimated shipping is calculated on the cart page and during checkout. We work with FedEx and UPS for carrier-calculated rates. Local delivery may also be offered for orders within a set distance.
Orders & Payments
What payment methods are accepted?
We process all purchases securely through PayPal. You can pay using your PayPal balance, or with a credit or debit card via PayPal's checkout. A PayPal account is not required to complete a purchase.
Where can I find my order history?
Log in and go to Account Settings → My Orders. You'll see a full history of all past orders including status, items, and invoices.
Can I cancel an order?
Orders can be cancelled before shipment has been confirmed. To request a cancellation, contact our support team at support@paqplus.com as soon as possible with your order number.
How do I get an invoice for my order?
Invoices are generated automatically for every completed order. You can download a PDF invoice from My Orders by clicking on any order and selecting Download Invoice.
What if my order arrives damaged or incorrect?
Contact our support team at support@paqplus.com within 5 business days of delivery with your order number and photos of the issue. We'll work with you to resolve it promptly.
What is your return policy?
All sales are final. We encourage buyers to review all listing details and the Final Sale Disclosure carefully before purchasing. If you experience a shipping issue or receive something significantly different from what was described, please contact us at support@paqplus.com and we will do our best to help resolve it.